Shipping
We have our base of operations in beautiful Chilliwack, BC just east of the city of Vancouver. We ship exclusively with Canada Post to anywhere in Canada and pride ourselves on same-day tracked shipping prior to the cutoff time of 12pm PST, Monday to Friday!
We offer the following shipping services through Canada Post with the option to add required signatures at the user’s request (be sure to include it in the buyer notes!):
- Expedited (FREE on orders over $75): This shipping method is ground-based. Expect 1-3 business days for Western Canada, including Alberta. Bigger cities will be on the lower end of the ship-time estimates, while more remote regions would find themselves on the higher end. For central provinces, minimum 2 days and up to 5 is to be expected. For Eastern Canada the estimate is up to 7 business days!
- Xpresspost: This shipping method is air-based. Expect 1-3 days of shipping time for anywhere in Canada! Western provinces would find themselves on the lower end of the estimate, while Central and Eastern provinces up on the higher end.
- Priority: This is a priority air-based shipping method which may cost a pretty penny, but is super fast. Guaranteed 1-day delivery for most of the country! When you really need that kratom quick, this is the go-to!
Returns
We don’t expect many returns given our quality product, but in the odd chance that a customer decides to return a purchased item, we can only accept unopened, untampered, still sealed bags within 14 days of the initial purchase. Returned items can be sent back for store credit in the form of a coupon code. Note: Any order that has yet to go out that has been paid for can be fully refunded!
Should there be an issue with your order, for example, if you’re missing an item, received the wrong item, or if the package was damaged in transit, please contact us and we will send out a replacement free of any shipping costs to you. Due to inconsistencies of different scales, as well as weight tolerances, all of our products are plus or minus 1g.
Note: To protect against fraudulent claims, we handle returns and issue claims on a case by case basis, so we may request additional information to process the return. We reserve the right to reject compensation for any claims of missing or damaged items or packages.